career + writing services policies - just so we’re on the same page

All clients are responsible for signing a legally binding contract that affirms their understanding of the following policies & service agreement parameters.

REFUND & CANCELLATION POLICY + GUIDELINES

We do not, under any circumstance, issue full refunds for digital products once the order is confirmed . We do not provide a “100% satisfaction guarantee” clause; however, we do make every effort to ensure that you are pleased with your final product. Please note that SALE career service packages do not include revisions that GHP deems to be professionally correct and in alignment with our practices. You have 3 days from the time of draft delivery to present revision requests as a part of the review stage. and following this, all provided information (FORMS ETC.) will be discarded. The review stage allows clients and writing staff to work collaboratively in polishing a rough/initial draft. As such, refund requests during that stage will not be honored. While we guarantee quality service, we cannot and do not guarantee an "A" grade, proposal approval, an interview call-back, etc. as a result of our services. While we control the résumé preparation, cover letter drafting, and/or LinkedIn optimization, we do not control clients' usage of the tools to obtain an interview or job offer. We cannot predict all circumstances, and there are many factors beyond our control that influence a client’s ability to score an interview or a job offer. Among others, the job market, competition, environmental factors, personal mistakes, and so on, can determine whether or not a client's experiences lead to success in the job search. We are not accountable for that which we cannot control. Project quality we control; placement results, we do not. If you are unhappy with your final delivery, let us know. We will continue to do our best to make modifications or changes in an effort to gain your approval. We do not utilize resume templates and are unable to tailor the formatting of resumes to client requests. We are writers and not graphic designers. Please note that resumes will not be made with graphics.

Failure to complete the assigned questionnaire within the allocated timeframe without an extension request will result in a client hold when in which the outlined turnaround time will not apply. Additionally, if a client does not initiate or respond to contact within 48 hours upon purchase, their package will be void and a re-purchase or reinstatement fee will be necessary to proceed. This refers to requests for more information, document requests, Form completion, etc.

If we have requested further information pertaining to your Form and we have not received correspondence from you within 72 hours, to identify that you require time to gather the information, with an anticipated date of return, your package becomes null and void.

If you opt in for an expedition service at the time of your original purchase, the expedition must be applied within the original timeframe of your package. Expedition services will be voided if you require a lengthy extension or there has been no contact. You will need to purchase the add-on again, should you wish to pursue an expedition service.

PARAMETERS & CONFIDENTIALITY

This agreement denotes the parameters for services ordered from "Grow Home, Please” (henceforth referred to as the "service provider") by {{client.name}}. The services may be carried out by any writer on the Grow Home, Please team, but all orders are overseen by the Editor-in-Chief ( Vanessa Smithers).
This arrangement does not include a third-party (friend, mentor, recruiter, career coach, etc.). As such, requests from these individuals, including (but not limited to) revision requests will not be honored. Revision requests, project parameters, and other relevant communications are to be between the two signing parties. The exception is for minors under the age of 18.
The relationship between the client and the service provider is to be a collaborative, professional relationship of equals; and as is indicative of a co-equal partnership, there should be mutual professional respect, courtesy, and consideration. The client understands that the service provider is a business with other clients to service--which requires fair, realistic notice in order to address requests and the completion of projects. While Grow Home, Please will make every effort to finish projects early in order to meet impromptu or sudden interview opportunities that may arise before the pre-arranged turnaround time, the service provider is under no obligation to complete projects early.

 The client, {{client.name}}, hereby acknowledges that "Grow Home, Please" retains the rights to the résumé/cover letter layout and design, and the client consents to the discretion of the designer for the sharing or publishing of finished products for advertising or marketing purposes. The personal or identifying information (including, but not limited to the name, address, places of employment, login information, etc.) of the client will never be shared. 

LIMITATION OF LIABILITIES

In no event will Grow Home, Please be liable to the client as its client or to any third party for incidental, indirect, exemplary, special, or consequential damages, whether foreseeable or unforeseeable, arising out of or otherwise relating to the services or the use or performance of the service, even if Grow Home, Please has been advised of the possibility or likelihood of such damages. Without limiting the foregoing, in no event shall the liability of Grow Home, Please to the client as its client for any claim whatsoever related to the service or services or any order of this Agreement, including without limitation any cause of action sounding in contract, tort, or strict liability, exceed the purchase price of this Agreement or the total amount paid, whichever is less.

EXTENUATING CIRCUMSTANCES & FORCE MAJEURE

No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Contract, for any failure or delay in fulfilling or performing any term of this Contract (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Contract; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 5 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 10 days following Notice given by it, the other party may thereafter terminate this Contract upon Notice.
All disputes arising under this agreement shall be resolved through mediation.  If mediation is unsuccessful, the dispute will be submitted to binding arbitration.